HIPAA-Compliant Answering Service for Medical Offices
We understand the challenges many healthcare professionals face with long working hours and fast-paced environments. At Hello Answering, we provide frontline patient care so your practice can focus resources where they’re needed the most. We facilitate communications between patients and staff with the care and compassion that they deserve.
Our service are a secure liaison, transmitting all protected health information (PHI) in a HIPAA-compliant environment accessible to on-call staff. Information is synced directly to your front desk EHR or EMR scheduling applications. With our proprietary call scripting capabilities, this is accomplished both efficiently and securely.
Why Hello Works For You
With our $1 flat-rate front desk answering service, Hello Answering guarantees the most competitive rates out there.
Reduce Staffing Overhead
Minimize costly staffing overhead by outsourcing your front desk services to a team of virtual receptionist who are on call 365 days a year.
Front Desk Scheduling
Patients don’t need to wait and they won’t be put on hold. Incoming calls are always answered within 4 rings.
Your patients will never notice the difference between in-office staff and on-call virtual receptionist services. Live, 24/7 answering brings a sense of consistent accessibility to your healthcare practice without the costly expense of full-time receptionists.
Live EMR Scheduling
Hello Answering can become your virtual front desk with real-time appointment scheduling and calendar management. Don’t miss a beat with timely notifications as we help your patients make, change, and cancel appointments 24/7/365.
EMR & EHR INTEGRATIONS
Advanced programming allows Hello staff to securely access and update information in your existing EMR platform for up-to-date patient care. Direct EMR/EHR integration increases the accuracy of patient data and treatment, when time matters most.
The team at
Hello Answering is amazing! I’ve been a client for many years now and I don’t worry about missing out on calls after hours or when I’m in my treatment rooms with patients. They are my front desk! Well worth it.
— Jill Sawhney, PT